Privacy Policy

Privacy Policy Effective Date: [01-07-2026]
 At Golokal Fresh, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or place an order.
 1. Who we are Golokal Fresh is an e‑commerce company based in Bengaluru, Karnataka, India, offering A2 cow milk, pure dairy products and chemical‑free healthy products.
 2. Scope This Privacy Policy applies to your interaction with our website (GolokalFresh.in), mobile site/app (if any), and when you place orders or communicate with us. It covers the collection of your personal information in connection with our services.
 3. Information we collect We may collect the following categories of information: Personal Information: Your name, shipping and billing address, email address, phone number, payment transaction details (processed via payment gateway), login credentials if you create an account.
Order & Transaction Data: Items you order, quantity, delivery instructions, order history, cancellation/return status.
Technical & Usage Data: IP address, browser type, mobile device identifier, pages viewed, time spent on site, referral URL, cookies and similar tracking technologies.
Optional Marketing & Preference Data: If you opt‑in, we may collect your preferences for products, newsletter subscriptions, feedback, and promotional communications.
 4. How we use your information We use your information for purposes including but not limited to: * Processing and fulfilling your orders, including delivery, returns, cancellations and refunds. * Verifying and authenticating your identity and preventing fraud. * Communicating with you about your order, our services, updates or offers (only if you consent to receive marketing). * Improving and personalising our service (e.g., recommending products, understanding usage trends). * Complying with legal obligations (for example tax, consumer protection laws). * Protecting our rights, property and legal interests.
 5. How we share or disclose your information We may disclose your information in these scenarios: * With third‑party service providers who help us fulfil orders, deliver products, process payments, send communications — under strict contractual obligations to protect your data. * To regulatory or government authorities if required by law or to protect our legal rights. * With your consent or at your direction. * In a business transfer (e.g., merger/acquisition) — you will be notified as required by law.
 6. Cookies and tracking technologies We use cookies and similar tracking technologies to collect usage data and personalise your experience. You may control or disable cookies via your browser settings, but this may affect functionality of the website.
 7. Data retention We will retain your personal information only as long as necessary for the purposes outlined in this policy (including legal or reporting obligations). After that, we will securely delete or anonymise your data.
 8. Your rights Under applicable laws such as the DPDP Act, you may have rights to: * Access your personal data that we hold. * Correct or update inaccurate or incomplete data. * Request deletion of your data, subject to retention for legal or business reasons. * Withdraw consent and/or object to certain processing (where applicable). To exercise these rights, contact us using the details below.
 9. Security We take reasonable administrative, technical and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, since no internet or storage system is completely secure, we cannot guarantee absolute security.
 10. Children’s data Our services are intended for persons aged 18 or above. We do not knowingly collect personal information from minors under 18. If you believe we have collected data from a minor, please notify us and we will delete it promptly.
 11. Changes to this Privacy Policy We may update this policy from time to time. When we make changes, we will post the updated policy on our website with the revised effective date. Your continued use of our services after such updates constitutes your acceptance of the changes.
 12. Contact us If you have any questions, requests or complaints about this Privacy Policy or our data practices, please contact us at:
Email: golokalmart1@gmail.com Address: Bengaluru, Karnataka, India