Refund

Refund Policy

Effective Date: [29-10-2025]

At Golokal Fresh, we are committed to delivering fresh, high-quality A2 cow milk, other pure dairy products, and chemical-free healthy products** to your doorstep. If you are not satisfied with your purchase, this Refund Policy explains the conditions under which refunds or replacements may be provided.

1. Eligibility for Refund or Replacement

Refunds or replacements are considered under the following circumstances:

Damaged or spoiled products received due to handling or transit issues.
Incorrect products delivered.
Shortage in quantity compared to the order placed.

Note: Since our products are perishable, all claims must be reported within 24 hours of delivery with relevant details (photos or proof of issue).

2. Non-Refundable Items

Orders that have been delivered in good condition but were not consumed due to personal preference.
Products that were correctly delivered and consumed beyond 24 hours of delivery.

3. Process for Requesting Refund or Replacement

* Contact our customer support team via:
Email:golokalmart1@gmail.com
Phone: 8919199315
* Provide your order ID, delivery date, and details of the issue.
* Attach photographic evidence for damaged or spoiled products.
* Our team will review your claim and confirm eligibility within 24–48 hours.

4. Refund Methods

Refunds, if approved, will be processed using the same payment method used to place the order.
Refund processing typically takes 5–7 business days depending on your bank or payment provider.

5. Replacement Policy

In case of damaged, spoiled, or incorrect products, we may offer a replacement delivery instead of a refund, subject to availability.
Replacement delivery will be arranged at no extra cost to the customer.

6. Order Placement, Modification, and Cancellation

Order placement, cancellation, or any modifications must be done before 6:00 PM of the previous day.
After 6:00 PM, the order booking window will not be available on the website.


7. Contact Us

For any questions or assistance regarding refunds or replacements, please reach out to us:
Email: golokalmart1@gmail.com
Phone: 8919199315
Address: Bengaluru, Karnataka, India